Vacante

  1. Inicio
  2. Vacantes
  3. ST 019.24 – Project Assistant, Case Management (G-5) – Santo Domingo

ST 019.24 – Project Assistant, Case Management (G-5) – Santo Domingo

(Empleo)

Estatus:

Convocatoria ya cerrada

Fecha de apertura:

21 Mar 2024 | 08:00 AM

Fecha de cierre:

28 Mar 2024 | 05:00 PM

Remuneración:

Menos de 90mil pesos

Duración:

Tiempo determinado

Términos de referencia:

Descargar TDRs

Dirección:

César Nicolás Penson 102-A, La Esperilla, Santo Domingo, República Dominicana

Teléfono:
+1 809-688-8174

Organización: Organización Internacional para las Migraciones – OIM – Organismo de las Naciones Unidas para las Migraciones

Derechos humanos y población

Etiquetas: , , ,

TERM OF REFERENCE

INSTITUCIÓN: International Organization for Migration (IOM), UN Migration

Title: Project Assistant, Case Management

Duty Station: Santo Domingo, Dominican Republic

Department: Operations

Contract/Level: G5

Duration: 3 Meses con posibilidad de extensión

Supervisor: Senior Project Assistant, Case Management

IMPORTANT: 

*WE ESTEEM CANDIDATES IT IS EXTREMELY IMPORTANT TO SEND THE LETTER OF INTEREST AND CURRICULUM IN ENGLISH, OTHERWISE IT WILL BE DISMISSED AUTOMATICALLY.

 

IMPORTANTE:

*ESTIMAMOS CANDIDATOS ES SUMAMENTE IMPORTANTE ENVIAR LA CARTA DE INTERÉS Y CURRÍCULO EN INGLÉS, DE LO CONTRARIO SERA DESCARTADO AUTOMATICAMENTE.

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Senior Project Coordinator, Remote Sites and direct supervision of the Senior Project Assistant, Case Managemnet, the successful candidate will be based in Santo Domingo, Dominican Republic and will have the following duties and responsibilities:

Responsibilities and Accountabilities

1. Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure assistance, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area.

2. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.

3. Undertake refugee formfill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the Refugee Admissions Program System (START) and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

4. In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.

5. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.

6. Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.

7. Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files.

8. In coordination with supervisors, liaise as needed with other teams and units in RSC Latin America and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.

9. Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication.

10. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.

11. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.

12. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience

EDUCATION
•Completed secondary education required

EXPERIENCE
•Five years of working experience with secondary education; three years
•of working experience with Bachelor’s degree
•Thorough knowledge of English
•Ability to use own initiative and work under pressure with minimum supervision

SKILLS
•Excellent computer skills – Word, Excel and Internet
•Strong interpersonal and communication skills
•Attention to detail and ability to organize
•Self-motivated and objective driven

Languages

REQUIRED
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English and Spanish is required (oral and written).

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators – Choose a level.

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES – Behavioural indicators – Choose a level.

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Humility: Leads with humility and shows openness to acknowledging own shortcomings.

PARA APLICAR
Enviar hoja de vida en formato OIM y una carta de motivación (una página) explicando su interés en el puesto en Ingles. Solo se considerarán aplicaciones los CVs recibidas en el formato “hoja de vidas OIM” adjunto en: (http://bit.ly/Hoja-de-Vida-OIM.) Únicamente los (as) candidatos (as) que serán llamados para una prueba escrita y/o una entrevista serán contactados.

VIII. FECHA LIMITE
La fecha límite para postular es el Jueves 28 de marzo de 2024 – 05:00 PM.

No se considerarán las solicitudes recibidas después de la fecha de cierre o incompletas (solo se tomarán en cuenta las aplicaciones realizadas mediante la página dominicana solidaria). Para mas detalles revisar los Términos de Referencias.

Detalles

Departamento(s):

Proyectos

Área temática de la vacante:

Derechos humanos y población

Oferta

Horario:

Completo

Días laborales:

Lunes a Viernes

Tanda:

Completa

Alojamiento:

No ofrecido

Accessibilidad física:

No aplica

Vacante de cuota protegida:

No

Requerimientos

Edad:

De 18 a 25 años

De 26 a 35 años

De 36 a 49 años

Más de 50 años

Nacionalidad:

Dominicana

Extranjera con Permiso de Residencia

Nivel educativo:

Universitario

Experiencia profesional:

Operativa

Ejecutiva

Otra

Habilidades informáticas:

Avanzadas

Idiomas requeridos:

Español

Inglés

Idiomas valorados:

Francés

Licencia de conducir:

No aplica

Seguro medico propio:

No aplica

Papel de buena conducta:

Requerido

Ubicación

Región:

Ozama (Santo Domingo)

Provincia:

Distrito Nacional

Dirección:

César Nicolás Penson 102-A, La Esperilla, Santo Domingo, República Dominicana

Municipio:

Distrito Nacional

Zona Especial:

No aplica

Datos de contacto

Nombre:

Unidad de Recursos Humanos

Cargo:

Punto Focal de HR

Da a conocer aquí tus proyectos sociales

Registra tu organización

Vacantes cercanas

Vacantes similares

Crea tu cuenta personal